Frequently Asked Questions
Quick answers to help you choose the right plan.
How long does setup take?
Most families finish within 60 minutes. Premium in-home visits vary by household.
What devices do you support?
iPhone/iPad, Android, Windows, Mac, Chromebook, and popular game consoles.
Is this software or a service?
We provide hands-on setup, coaching, and support; we also recommend the right apps/tools for your family.
What’s included in Basic?
A tailored safety plan, setup for one primary device, a 1-hour onboarding call, and 30 days of email support.
Why is Standard the most popular?
It covers up to six devices, includes live troubleshooting, three months of support, and monthly recommendations.
Can I add devices?
Yes—add-ons are available; Standard adds extra devices for a flat fee per device.
What about Premium?
Custom, concierge service with in-person options, device & privacy audit, and priority support.
Do you store my passwords?
No. We never keep credentials. We guide you to manage them securely on your devices.
Will you see our family’s data?
Only what’s required during setup. We do not sell personal data—ever.
What if something breaks after setup?
Each plan includes ongoing support. You can also book additional sessions any time.
Do you offer urgent help?
Yes—contact us for priority support or use our Family Tech Sidekick option.
Didn’t find what you need?
Send us a quick note and we’ll help you choose the right plan.